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Just a couple of notes. You have 5 days before your departure date to cancel the Pirt Concierge service for your trip. The fee becomes non-refundable on the date of depature. (Unless of a flight cancelation or other verifiable emergency.) Pirt Concierge service is non-transferable. Any misuse of our service during the length of your trip will deactivate your service without refund. We reserve the right to cancel your service at any point during or before your trip.